Tatiana Sivo

Staff Product Designer

Back

Currently designing at Intercom. I lead work at the intersection of AI, insights, and automation - shaping systems that are smart, scalable, and human. I thrive in messy spaces where strategy meets execution, and clarity cuts through complexity.

sivo.tatiana@gmail.com

↗

+353 87 700 49 66

Linkedin

↗

Selected works

↗

Experience

Staff Product Designer

Intercom ↗

September 2023 – Present

Dublin, Ireland

  • AI Insights Initiative ↗ : Led design and contributed to product strategy for a new AI-powered insights system that helps customers understand, trust, and optimize automated support. Delivered core components including AI-powered topics, new AI metric Customer Experience (CX) score, and query taxonomies - establishing a scalable framework for Fin performance monitoring.
  • CSAT Orchestration Redesign: Owned the end-to-end redesign of fragmented CSAT reporting without a dedicated PM. Unified measurement across human, AI, and bot channels, improving reliability and laying the foundation for AI-generated satisfaction metrics.
  • Zendesk Migration Tools (Compete Initiative): Designed data migration workflows to support customer transitions from Zendesk to Intercom, contributing to increased customer acquisition and retention.
  • Cross-Team Leadership: Regularly unblocked stalled workstreams, supported critical projects like the Company Tickets Portal, and mentored across teams to maintain continuity, strategy alignment, and quality.

Senior Product Designer

Intercom ↗

November 2021 - September 2023

Dublin, Ireland

  • Custom Objects Redesign (CDP): Simplified complex data relationships by designing user-friendly modeling tools, enabling customers to manage and automate support using their own data structures. Drove a 57% increase in adoption and improved integration with customer platforms.
  • Team & Strategy Support: Contributed to strategic initiatives like the Company Tickets Portal while mentoring team members and supporting cross-functional collaboration across product and engineering.

Product Designer

Intercom ↗

April 2020 - November 2021

Dublin, Ireland

  • Conversation Topics, Permissions Redesign, and Multibrand Disambiguation: Led high-impact projects that clarified core platform capabilities, improved admin workflows, and reduced support ticket volume. These projects required deep coordination across teams and alignment with platform-wide strategy.

Product Designer

Prezi ↗

January 2017 - April 2020

Budapest, Hungary

  • Led the redesign of core editor experience, expanding design leadership to non-editor features (dashboard, user account, admin pages) and Prezi Viewer for iOS and Android, significantly improving user engagement across platforms.
  • Developed comprehensive information architecture, visual and interaction design for web, desktop, and mobile, ensuring a consistent user experience.
  • Spearheaded product concept development and explorations, resulting in several new features.
  • Provided creative direction to engineering teams, streamlining the implementation process and reducing development time.
  • Fostered close collaboration with UX researchers, designers, engineers, and PMs, improving team efficiency and product quality.
  • Mentored and oversaw junior designers.

UX/UI Designer

Cheppers ↗

October 2015 - January 2017

Budapest, Hungary

  • Drove end-to-end design process including research, strategy, interaction, and visual design for diverse clients (Danone/Numil Kft., Maven7, TASZ).
  • Led stakeholder interviews and usability tests, identifying key pain points and opportunities that informed design decisions.
  • Delivered detailed information architecture, visual and interaction design for web and mobile platforms.
  • Optimized design implementation process, reducing time-to-market and improving collaboration with engineering teams.

Volunteering

Instructor at Képző UI Academy ↗, Budapest, Hungary

 

Instructed at Képző UI Academy, developing curricula and mentoring students in UI design principles, tools, and best practices. Guided learners from novice to professional-level through hands-on projects.

Co-Organizer at Amuse Conference ↗ , Budapest, Hungary

 

Co-led the organization of Amuse Conference, an international event focused on designing and developing user-centric products. Curated a diverse lineup of speakers and topics, managed logistics for international attendees, and facilitated valuable networking opportunities for product professionals.

Mentor at Mentor Move

 

Helping Ukrainian, Belarusian, and Russian individuals moving and settling in the EU with CV reviews, career advice, job interview tips, and cultural insights relevant to the European job market.

Skills

Interaction & Experience Design

 

  • Interaction Design
  • User Interface Design (UI)
  • User Experience (UX)
  • Accessibility
  • Information Architecture
  • Wireframing
  • Prototyping
  • Figma

Strategy & Decision-Making

 

  • Product Strategy
  • Strategic Problem Solving
  • Learning-Driven Development
  • Experimentation
  • AI-Powered Metrics
  • Conversation Intelligence

Collaboration & Leadership

 

  • Agile & Lean UX
  • Research Synthesis
  • Cross-Functional Collaboration
  • Content Design Collaboration
  • Stakeholder Alignment
  • Communication
  • Coaching & Mentoring
  • Design Leadership

Product & Systems Design

 

  • AI Product Design
  • UX for Automation
  • Platform Thinking
  • Systems Thinking
  • End-to-End Experience Design
  • Product Design for SaaS
  • Outcome-Driven Design
  • Vision-Driven Design

Education

Copenhagen Institute of Interaction Design ↗2017

Bachelor’s Degree at Budapest Business School ↗

2005 - 2009

Recommendations:

“Tanya leads with clarity and purpose, even in messy problem spaces. She brings a sharp systems lens and keeps teams grounded in what matters most—customer impact.”

PM, Intercom

 

“She has this rare ability to cut through complexity and move fast without compromising on quality. A calm force of momentum.”

Group Design Lead, Intercom“Tanya consistently steps up, even when the brief is fuzzy or the team isn’t fully formed. She makes progress where others might stall—and always with a high bar for craft.”Design Director, Intercom

“Her instincts are sharp, her thinking is strategic, and her execution is meticulous. She’s not just a designer—she’s a partner in shaping direction.”Design Lead, Intercom

“I’ve seen Tanya juggle three workstreams, advocate for the user, and push for better decisions—all without making noise about it. She brings high standards, and lifts those around her.”Product Director, Intercom

Contact me

Tatiana Sivo

Staff Product Designer

Back

Currently designing at Intercom. I lead work at the intersection of AI, insights, and automation - shaping systems that are smart, scalable, and human. I thrive in messy spaces where strategy meets execution, and clarity cuts through complexity.

sivo.tatiana@gmail.com

↗

+353 87 700 49 66

Linkedin

↗

Selected works

↗

Experience

Staff Product Designer

Intercom ↗

September 2023 – Present

Dublin, Ireland

  • AI Insights Initiative ↗ : Led design and contributed to product strategy for a new AI-powered insights system that helps customers understand, trust, and optimize automated support. Delivered core components including AI-powered topics, new AI metric Customer Experience (CX) score, and query taxonomies - establishing a scalable framework for Fin performance monitoring.
  • CSAT Orchestration Redesign: Owned the end-to-end redesign of fragmented CSAT reporting without a dedicated PM. Unified measurement across human, AI, and bot channels, improving reliability and laying the foundation for AI-generated satisfaction metrics.
  • Zendesk Migration Tools (Compete Initiative): Designed data migration workflows to support customer transitions from Zendesk to Intercom, contributing to increased customer acquisition and retention.
  • Cross-Team Leadership: Regularly unblocked stalled workstreams, supported critical projects like the Company Tickets Portal, and mentored across teams to maintain continuity, strategy alignment, and quality.

Senior Product Designer

Intercom ↗

November 2021 - September 2023

Dublin, Ireland

  • Custom Objects Redesign (CDP): Simplified complex data relationships by designing user-friendly modeling tools, enabling customers to manage and automate support using their own data structures. Drove a 57% increase in adoption and improved integration with customer platforms.
  • Team & Strategy Support: Contributed to strategic initiatives like the Company Tickets Portal while mentoring team members and supporting cross-functional collaboration across product and engineering.

Product Designer

Intercom ↗

April 2020 - November 2021

Dublin, Ireland

  • Conversation Topics, Permissions Redesign, and Multibrand Disambiguation: Led high-impact projects that clarified core platform capabilities, improved admin workflows, and reduced support ticket volume. These projects required deep coordination across teams and alignment with platform-wide strategy.

Product Designer

Prezi ↗

January 2017 - April 2020

Budapest, Hungary

  • Led the redesign of core editor experience, expanding design leadership to non-editor features (dashboard, user account, admin pages) and Prezi Viewer for iOS and Android, significantly improving user engagement across platforms.
  • Developed comprehensive information architecture, visual and interaction design for web, desktop, and mobile, ensuring a consistent user experience.
  • Spearheaded product concept development and explorations, resulting in several new features.
  • Provided creative direction to engineering teams, streamlining the implementation process and reducing development time.
  • Fostered close collaboration with UX researchers, designers, engineers, and PMs, improving team efficiency and product quality.
  • Mentored and oversaw junior designers.

UX/UI Designer

Cheppers ↗

October 2015 - January 2017

Budapest, Hungary

  • Drove end-to-end design process including research, strategy, interaction, and visual design for diverse clients (Danone/Numil Kft., Maven7, TASZ).
  • Led stakeholder interviews and usability tests, identifying key pain points and opportunities that informed design decisions.
  • Delivered detailed information architecture, visual and interaction design for web and mobile platforms.
  • Optimized design implementation process, reducing time-to-market and improving collaboration with engineering teams.

Volunteering

Instructor at Képző UI Academy ↗, Budapest, Hungary

 

Instructed at Képző UI Academy, developing curricula and mentoring students in UI design principles, tools, and best practices. Guided learners from novice to professional-level through hands-on projects.

Co-Organizer at Amuse Conference ↗ , Budapest, Hungary

 

Co-led the organization of Amuse Conference, an international event focused on designing and developing user-centric products. Curated a diverse lineup of speakers and topics, managed logistics for international attendees, and facilitated valuable networking opportunities for product professionals.

Mentor at Mentor Move

 

Helping Ukrainian, Belarusian, and Russian individuals moving and settling in the EU with CV reviews, career advice, job interview tips, and cultural insights relevant to the European job market.

Skills

Interaction & Experience Design

 

  • Interaction Design
  • User Interface Design (UI)
  • User Experience (UX)
  • Accessibility
  • Information Architecture
  • Wireframing
  • Prototyping
  • Figma

Strategy & Decision-Making

 

  • Product Strategy
  • Strategic Problem Solving
  • Learning-Driven Development
  • Experimentation
  • AI-Powered Metrics
  • Conversation Intelligence

Collaboration & Leadership

 

  • Agile & Lean UX
  • Research Synthesis
  • Cross-Functional Collaboration
  • Content Design Collaboration
  • Stakeholder Alignment
  • Communication
  • Coaching & Mentoring
  • Design Leadership

Product & Systems Design

 

  • AI Product Design
  • UX for Automation
  • Platform Thinking
  • Systems Thinking
  • End-to-End Experience Design
  • Product Design for SaaS
  • Outcome-Driven Design
  • Vision-Driven Design

Education

Copenhagen Institute of Interaction Design ↗2017

Bachelor’s Degree at Budapest Business School ↗

2005 - 2009

Recommendations:

“Tanya leads with clarity and purpose, even in messy problem spaces. She brings a sharp systems lens and keeps teams grounded in what matters most—customer impact.”

PM, Intercom

 

“She has this rare ability to cut through complexity and move fast without compromising on quality. A calm force of momentum.”

Group Design Lead, Intercom“Tanya consistently steps up, even when the brief is fuzzy or the team isn’t fully formed. She makes progress where others might stall—and always with a high bar for craft.”Design Director, Intercom

“Her instincts are sharp, her thinking is strategic, and her execution is meticulous. She’s not just a designer—she’s a partner in shaping direction.”Design Lead, Intercom

“I’ve seen Tanya juggle three workstreams, advocate for the user, and push for better decisions—all without making noise about it. She brings high standards, and lifts those around her.”Product Director, Intercom

Contact me

Tatiana Sivo

Staff Product Designer

Back

Currently designing at Intercom. I lead work at the intersection of AI, insights, and automation - shaping systems that are smart, scalable, and human. I thrive in messy spaces where strategy meets execution, and clarity cuts through complexity.

sivo.tatiana@gmail.com

↗

+353 87 700 49 66

Linkedin

↗

Selected works

↗

Experience

Staff Product Designer

Intercom ↗

September 2023 – Present

Dublin, Ireland

  • AI Insights Initiative ↗ : Led design and contributed to product strategy for a new AI-powered insights system that helps customers understand, trust, and optimize automated support. Delivered core components including AI-powered topics, new AI metric Customer Experience (CX) score, and query taxonomies - establishing a scalable framework for Fin performance monitoring.
  • CSAT Orchestration Redesign: Owned the end-to-end redesign of fragmented CSAT reporting without a dedicated PM. Unified measurement across human, AI, and bot channels, improving reliability and laying the foundation for AI-generated satisfaction metrics.
  • Zendesk Migration Tools (Compete Initiative): Designed data migration workflows to support customer transitions from Zendesk to Intercom, contributing to increased customer acquisition and retention.
  • Cross-Team Leadership: Regularly unblocked stalled workstreams, supported critical projects like the Company Tickets Portal, and mentored across teams to maintain continuity, strategy alignment, and quality.

Senior Product Designer

Intercom ↗

November 2021 - September 2023

Dublin, Ireland

  • Custom Objects Redesign (CDP): Simplified complex data relationships by designing user-friendly modeling tools, enabling customers to manage and automate support using their own data structures. Drove a 57% increase in adoption and improved integration with customer platforms.
  • Team & Strategy Support: Contributed to strategic initiatives like the Company Tickets Portal while mentoring team members and supporting cross-functional collaboration across product and engineering.

Product Designer

Intercom ↗

April 2020 - November 2021

Dublin, Ireland

  • Conversation Topics, Permissions Redesign, and Multibrand Disambiguation: Led high-impact projects that clarified core platform capabilities, improved admin workflows, and reduced support ticket volume. These projects required deep coordination across teams and alignment with platform-wide strategy.

Product Designer

Prezi ↗

January 2017 - April 2020

Budapest, Hungary

  • Led the redesign of core editor experience, expanding design leadership to non-editor features (dashboard, user account, admin pages) and Prezi Viewer for iOS and Android, significantly improving user engagement across platforms.
  • Developed comprehensive information architecture, visual and interaction design for web, desktop, and mobile, ensuring a consistent user experience.
  • Spearheaded product concept development and explorations, resulting in several new features.
  • Provided creative direction to engineering teams, streamlining the implementation process and reducing development time.
  • Fostered close collaboration with UX researchers, designers, engineers, and PMs, improving team efficiency and product quality.
  • Mentored and oversaw junior designers.

UX/UI Designer

Cheppers ↗

October 2015 - January 2017

Budapest, Hungary

  • Drove end-to-end design process including research, strategy, interaction, and visual design for diverse clients (Danone/Numil Kft., Maven7, TASZ).
  • Led stakeholder interviews and usability tests, identifying key pain points and opportunities that informed design decisions.
  • Delivered detailed information architecture, visual and interaction design for web and mobile platforms.
  • Optimized design implementation process, reducing time-to-market and improving collaboration with engineering teams.

Volunteering

Mentor at Mentor Move

 

Helping Ukrainian, Belarusian, and Russian individuals moving and settling in the EU with CV reviews, career advice, job interview tips, and cultural insights relevant to the European job market.

Co-Organizer at Amuse Conference ↗ , Budapest, Hungary

 

Co-led the organization of Amuse Conference, an international event focused on designing and developing user-centric products. Curated a diverse lineup of speakers and topics, managed logistics for international attendees, and facilitated valuable networking opportunities for product professionals.

Instructor at Képző UI Academy ↗, Budapest, Hungary

 

Instructed at Képző UI Academy, developing curricula and mentoring students in UI design principles, tools, and best practices. Guided learners from novice to professional-level through hands-on projects.

Skills

Product & Systems Design

 

  • AI Product Design
  • UX for Automation
  • Platform Thinking
  • Systems Thinking
  • End-to-End Experience Design
  • Product Design for SaaS
  • Outcome-Driven Design
  • Vision-Driven Design

Collaboration & Leadership

 

  • Agile & Lean UX
  • Research Synthesis
  • Cross-Functional Collaboration
  • Content Design Collaboration
  • Stakeholder Alignment
  • Communication
  • Coaching & Mentoring
  • Design Leadership

Interaction & Experience Design

 

  • Interaction Design
  • User Interface Design (UI)
  • User Experience (UX)
  • Accessibility
  • Information Architecture
  • Wireframing
  • Prototyping
  • Figma

Strategy & Decision-Making

 

  • Product Strategy
  • Strategic Problem Solving
  • Learning-Driven Development
  • Experimentation
  • AI-Powered Metrics
  • Conversation Intelligence

Education

Copenhagen Institute of Interaction Design ↗2017

Bachelor’s Degree at Budapest Business School ↗

2005 - 2009

Recommendations:

“Tanya leads with clarity and purpose, even in messy problem spaces. She brings a sharp systems lens and keeps teams grounded in what matters most—customer impact.”

PM, Intercom

 

“She has this rare ability to cut through complexity and move fast without compromising on quality. A calm force of momentum.”

Group Design Lead, Intercom“Tanya consistently steps up, even when the brief is fuzzy or the team isn’t fully formed. She makes progress where others might stall—and always with a high bar for craft.”Design Director, Intercom

“Her instincts are sharp, her thinking is strategic, and her execution is meticulous. She’s not just a designer—she’s a partner in shaping direction.”Design Lead, Intercom

“I’ve seen Tanya juggle three workstreams, advocate for the user, and push for better decisions—all without making noise about it. She brings high standards, and lifts those around her.”Product Director, Intercom

Contact me